Frequently Asked Questions

If you have questions about Cloudwafer please view our pre-sales FAQ or
email us at help@cloudwafer.com and we will answer all your questions.

What type of virtualization do you use?

We use KVM (Kernel-based Virtual Machine) on all of our cloud infrastructure.

How do Dedicated Cloud Instances differ from Compute Instances?

Our Dedicated Cloud Instances offer resources allocated to you with no noisy neighbours.

Can I purchase additional Static IPs?

Yes, they are ₦1,000 per month for each IP address. You can buy and manage additional IP addresses via the Cloud Server control panel.

Is WHM/Cpanel/CloudLinux supported?

Absolutely. You can buy licence for WHM/Cpanel/CloudLinux from the Control Panel.

Do you charge for stopped / suspended instances?

Yes, instances in a stopped state continue to reserve dedicated system resources (RAM, SSD storage, IP, CPU) and therefore incur charges until you destroy the instance. If you wish to no longer accumulate charges for a virtual machine, please cancel the server in the customer portal.

Do you support multiple IPv4 addresses per instance?

Every virtual machine comes with one primary IPv4 address. Up to three (3) additional addresses are available for an extra fee.

Can I scale up my cloud server?

Yes, you can scale up your cloud server to a larger configuration anytime you wish. If you would like to scale up your server, please do so from the control panel. Scale down option is currently not available.

Do you provide console access?

Yes, we provide console access to all of our Cloud Servers. This is an extremely useful feature if you are troubleshooting or accidentally block yourself via firewall rules from accessing your server.

Do your instances come pre-installed with cPanel/WHM, WordPress, PHP, MySQL, etc?

By default, instances will have a clean OS installed without these additional packages but you will have full root/administrator to install any additional software you require. However, if you would like us to get this installed for you, simply open a support ticket and one of our engineers can quikcly get that sorted for you.

What operating system templates do you offer?

We currently offer the following options:
CentOS 6 - 64 Bit,
CentOS 7 - 64 Bit,
Ubuntu 16 LTS - 64 Bit,
Ubuntu 17 LTS - 64 Bit,
Debian 8 - 64 Bit,
Debian 9 - 64 Bit,
Fedora Core 26 - 64 Bit,
Fedora Core 27 - 64 Bit.

Have any other questions

If you have further questions about Cloudwafer or any of our cloud computing solutions, please email us at help@cloudwafer.com and we will answer all your questions.

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